How we use Heidi

A secure tool that helps your physiotherapist focus on you, not their notes.

We use Heidi, a secure clinical documentation tool that helps your physiotherapist keep their attention where it belongs, on you.

During your appointment, Heidi transcribes the conversation between you and your physiotherapist and helps create accurate clinical notes. This reduces time spent on administration, allowing your clinician to focus on listening, asking questions and understanding your needs.

Heidi does not make or store audio recordings. It simply transcribes the conversation to support note-taking and ensure your care record is accurate and up to date.

Your comfort is important to us. If you would prefer your physiotherapist not to use Heidi and to take notes manually instead, just let them know at the start of your appointment.

Want to know more about Heidi? Explore patient resources to learn how it supports your appointment, protects your information and helps your physiotherapist focus on you.