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Blackfriars - The Mermaid

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Mermaid House, 2 Puddle Dock, Blackfriars, LONDON, EC4V 3DB, United Kingdom

0330 678 0850

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Clinic Information

Located above the famous landmark Mermaid Conference Centre and Theatre and situated immediately to the East of Blackfriars station on the South side of Queen Victoria Street.  The building is served by both mainline and underground stations via the new Blackfriars station (District and Circle Lines and Thameslink) and is only a short walk away from Cannon Street (Mainline), St Paul's (Central) and Bank (Northern, Central and Docklands Light Railway) and is no more than 20 minutes from any zone 1 destination. Buses opposite Puddle Dock on Queen Victoria Street.

You can find our clinic on Google Maps here or alternatively you can find us using our What3Word link here.

On arrival, please report to reception on the ground floor and let them know that you are there for your physiotherapy appointment with Ascenti.  They will give you access to the lift which will take you our clinic room on the 3rd floor where there is a small waiting area, and your therapist will call you for your appointment.

If you’ve not visited us before, we recommend arriving about five minutes before your appointment start time in case you have any issues finding us.

Parking 

There is no parking at Blackfriars. The nearest parking is in Baynard House Car and Bike Park at 133 Queen Victoria Street EC4V 4BQ which is a 5-minute walk away.  Payments must be made by debit, credit, or contactless card, or by phone or through the RingGo app on your smartphone. 

Disabled access 

There is disabled access into the building and a lift to take you to our treatment room on the 3rd floor.   There is no disabeld parking at Blackfriars. 

Welcome to Ascenti Physio Blackfriars

We offer a range of physiotherapy services including injury rehabilitation, sports physiotherapy, post-op care, pelvic health and pregnancy physio, home-working health checks, and online appointments. Our expert physios can support you with common conditions including back and neck pain, recovery from injury, preventative techniques, and the management of long-term conditions. 

So whatever your wellbeing needs, our Blackfiars team will be with you every step of the way.

Read our FAQs to learn more about what to expect from physiotherapy treatment with Ascenti.

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Frequently asked questions

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Appointments usually last up to 30 minutes. During this time, your physiotherapist will also complete any required notes or reports. You may be given exercises to do between sessions to support your progress. You'll be able to access these on the Ascenti Reach app. 

Your physiotherapist will guide you through the questions, so there’s no need to prepare anything in advance. They may ask about: 

  • When and how your pain started 
  • What makes it better or worse 
  • How intense it feels 
  • Any other symptoms, such as numbness or pins and needles 
  • Your medical history and medications 
  • Your work, hobbies and daily activities 
  • Any worries or concerns you have about your condition 

Rest assured, all information you share is treated with respect and confidentiality. 

Comfortable clothing is best, shorts and a t‑shirt or vest are often helpful. However, your comfort is most important. If clothing limits the assessment, your physiotherapist will discuss options with you.

If you need to cancel or rearrange an appointment, you can do it quickly and easily through our online self-service portal. 
 
If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. Unfortunately, we may have to charge you if you fail to cancel in time.   

If you're paying through our pay-as-you-go option, our prices* are: 
 

  • London clinics inside the M25: ÂŁ66 
  • All other clinics: ÂŁ60 
  • Online appointments: ÂŁ50
     

*Please note that prices for our business customers vary due to additional services and benefits, such as reporting, administrative support and extended terms of payment. Please contact us for more information. 

Ascenti Physio is recognised by all major private medical insurance providers, including Vitality, Bupa and AXA.

If your insurer has referred you directly to Ascenti Physio, we will invoice them for your treatment once it has concluded.

Please check your policy to find out what is included in your cover and any excess which may apply, as this is not managed by Ascenti Physio.

If you would like to book treatment with Ascenti Physio then claim the cost back, please speak to your insurance provider first to check that it will be covered by your policy. 

Follow these links to download the app for Apple and Android. Alternatively, you can access the web browser version.

To log in you will need your referral code which will be in your email from reach@ascenti.co.uk and your year of birth. If you can’t find your referral code or it isn’t working then please contact our customer support team on 0330 678 0850 or via reach@ascenti.co.uk.

Read more FAQs or get support with your query
Patient reviews

Hear from our patients

Trustpilot
Worked magic on my knee. From having acute pain to running in 6/7 sessions. Highly recommend.
Leon UK
Back on the tennis court within three weeks. The Reach App made all the difference between appointments.
Amier Jones Bristol
Patient and physio having a chat
I was having issues with my elbow and they quickly diagnosed the problem. Within 6 weeks I was completely pain free which, carrying out a manual job, is great.
Harry UK
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