Caerphilly - Britannia Lodge

Appointments usually last up to 30 minutes. During this time, your physiotherapist will also complete any required notes or reports. You may be given exercises to do between sessions to support your progress. You'll be able to access these on the Ascenti Reach app. 

Your physiotherapist will guide you through the questions, so there’s no need to prepare anything in advance. They may ask about: 

• When and how your pain started 
• What makes it better or worse 
• How intense it feels 
• Any other symptoms, such as numbness or pins and needles 
• Your medical history and medications 
• Your work, hobbies and daily activities 
• Any worries or concerns you have about your condition 

Rest assured, all information you share is treated with respect and confidentiality. 

Comfortable clothing is best, shorts and a t‑shirt or vest are often helpful. However, your comfort is most important. If clothing limits the assessment, your physiotherapist will discuss options with you.

If you need to cancel or rearrange an appointment, you can do it quickly and easily through our online self-service portal. 
 
If you want to cancel your appointment, you must let us know 24 hours before your appointment is due to take place. Unfortunately, we may have to charge you if you fail to cancel in time.   

If you're paying through our pay-as-you-go option, our prices* are: 
 

• London clinics inside the M25: £66 
• All other clinics: £60 
• Online appointments: £50
   

*Please note that prices for our business customers vary due to additional services and benefits, such as reporting, administrative support and extended terms of payment. Please contact us for more information. 

Ascenti Physio is recognised by all major private medical insurance providers, including Vitality, Bupa and AXA.

If your insurer has referred you directly to Ascenti Physio, we will invoice them for your treatment once it has concluded.

Please check your policy to find out what is included in your cover and any excess which may apply, as this is not managed by Ascenti Physio.

If you would like to book treatment with Ascenti Physio then claim the cost back, please speak to your insurance provider first to check that it will be covered by your policy. 

Follow these links to download the app for Apple and Android. Alternatively, you can access the web browser version.

To log in you will need your referral code which will be in your email from reach@ascenti.co.uk and your year of birth. If you can’t find your referral code or it isn’t working then please contact our customer support team on 0330 678 0850 or via reach@ascenti.co.uk.