Ascenti Reach app
Manage your recovery and access tailored video guides directly from your phone.
AscentiÂ
Reach app
Be supported on your journey to recovery with the Ascenti Reach app. Get 24/7 access to expert advice, guided exercise videos, and a personalised rehab plan with daily reminders and progress tracking.
Benefits
Why use Ascenti Reach?
Ascenti Reach is our free rehabilitation app, designed to help you get more from your treatment. Whether you're attending appointments with one of our physiotherapists or following a personalised rehabilitation programme, Ascenti Reach gives you easy access to the tools, guidance and support you need to stay on track with your recovery. Available on mobile, tablet and desktop, Ascenti Reach helps you follow your programme, track your progress and stay connected to your treatment wherever you are.
Your exercises, all in one place
Access your personalised exercise programme whenever it suits you. Clear demonstration videos and guided instructions make it easy to complete your exercises correctly and confidently between appointments.
Stay on track with reminders and progress tracking
Set reminders to help build healthy habits and view your progress over time. Tracking your activity can help keep your recovery moving in the right direction.Â
Personalised to your needs
Your physiotherapist can tailor your rehabilitation programme to your condition, goals and progress. As your recovery develops, your exercises can be updated to reflect what you need next.
Support beyond your appointment
Your recovery doesn't stop when your appointment ends. Ascenti Reach helps you continue your rehabilitation between sessions, giving you access to exercises, advice and resources whenever you need them.
Convenient and flexible
Use the app at home, at the gym or on the move. With access across mobile and desktop devices, your rehabilitation programme is always close at hand
Patient reviews
Hear from our patients.
Using Ascenti Reach has really helped me build my muscle strength. I feel a lot stronger and that's a big win for me. I am still using the app now and I am very happy with it. It's perfect for me and what I need, it couldn't be easier to use and it has made a real difference.
Amanda
Merseyside
At nearly 74, when things start going wrong you don't think they'll ever improve. But thanks to you all I'm much better physically and, because I can go out walking, mentally too.
Janet
West Midlands
FAQs
Common questions
Everything you need to know about Ascenti Reach
Ascenti's online appointments are delivered through the Ascenti Reach app using video call technology in the same way that you would Facetime or Skype a friend.Â
You can use your mobile, iPad, tablet, laptop or desktop computer, as long as it has a camera and is connected to the internet.
If you are using a mobile device, you will need to download the Ascenti Reach app on your app store and log in using your access code.
If you're on a computer you will need to head to reach.ascenti.co.uk.
Your appointment confirmation email will provide you with more detailed set-up information and you can contact us if you have any further questions.Â
The Ascenti Reach pathway provides access to supported self-management through an asynchronous chat with our physios. This is separate from in person appointments where the app is solely used for exercise provision and progress tracking. You begin with an assessment of key questions that help us understand if there are any concerns that would need urgent medical input or would be better suited to in person physiotherapy.Â
The physios will then contact you through the chat function to understand more about your symptoms and goals to create a tailored plan. You can reply at a time that suits you without worrying about running late or missing appointments.Â
If you are in 1:1 appointments, you have access to your exercises via the Ascenti Reach app for a year.Â
If you are using the app for supported self-management through the chat then you have access for 6 months, but can re-refer for a new condition or ongoing support at the end of this.
The physio chat support isn’t a live chat, but we aim to respond within 1 working day. Our standard working hours are 8am-6pm Monday to Friday but you may receive replies outside of this time as we strive to provide extra support where needed to deliver the best possible service.Â
If you decide that the supported self-management pathway isn’t for you then no problem – you can book a 1:1 appointment instead. Just speak to your healthcare or insurance provider for advice on your referral options or message us on Reach for advice on how to swap to an in person treatment pathway.
Yes, you can access Reach through the website here.Â
When it’s time for your appointment, open the Ascenti Reach app and hit the ‘Join appointment ‘button. Your physiotherapist will join you there once they’re ready to begin, so please allow 5 minutes for the physio to join before contacting the customer support team. Do ensure that you log into the app before your appointment to answer the brief pre-assessment questions ahead of your video appointment. This will enable you to then access your exercises straight after your appointment.Â
Please allow 24 hours for your exercises to be uploaded and sent by the physio. If you still have not received the email then please contact us via live chat or telephone to assist you further. We can contact your therapist on your behalf to request these are uploaded.Â
Your physiotherapist can assign exercises remotely if any exercises have been missed or not updated. These should be available within 24 hours of your appointment. The physio cannot progress or significantly amend your exercises but will be able to do so after your next appointment.Â
Yes, workout information is available through the mobile application.Â
Select the Workout tab on the bottom left and then Start Workout to view your assigned exercises.Â
